Kyle Minicucci

Senior Analyst

Kyle joined CREO in the beginning of 2023. As a young professional, Kyle brings over 7 years of IT Help Desk and Systems Engineering experience.

Prior to CREO, Kyle served as a Tier II Systems Support Engineer for numerous large-scale enterprise healthcare agencies at Red River. In his most recent role, Kyle served as the Team Lead and primary escalation contact for all IT issues relating to his client. He is well versed in how an IT Help Desk should function and has a great deal of experience dealing with KPIs and other metrics. Kyle also acted as a Systems Administrator dealing heavily with Exchange, Office 365, Active Directory, Veeam, and many other common technologies.

Kyle earned his Bachelor of Science in Business Administration with a focus in Information Systems & Technology from Old Dominion University. He is currently working towards certifications relating to Microsoft Intune and Azure Administration.

Areas of Focus

Systems Engineering/Architecture
Device Management
ITSM/Service Delivery